Privacy Policy

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This Privacy Policy describes how [BravoACG] ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with our website, [https://bravoacg.com/] (the "Site").

1. Information We Collect

We collect various types of information from and about users of our Site, including:

• Personal Information You Provide Directly:

o Contact Information: Name, shipping address, billing address, email address, phone number.

o Payment Information: Credit card details (processed securely by our payment processor, we do not store full credit card numbers on our servers), PayPal information, or other payment service details.

o Account Information: Username, password (encrypted).

o Order Information: Details about the products you purchase, transaction history.

o Communications: Records of your correspondence with us (e.g., customer service inquiries).

o Optional Information: If you choose to provide it, information such as your interests, preferences, or feedback.

• Information Collected Automatically (through technologies like cookies and similar technologies):

o Device Information: IP address, unique device identifiers, operating system, browser type, mobile network information.

o Usage Information: Pages you viewed, products you searched for, referring/exit pages, date and time stamps, clickstream data.

o Location Information: General location information derived from your IP address.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Fulfill Orders and Provide Services:

o Process your orders, manage your account, and deliver the products you purchase.

o Process payments and provide invoices.

o Communicate with you about your orders, shipping updates, and customer service inquiries.

o Provide customer support and respond to your requests.

• To Improve Our Site and Services:

o Understand how you use our Site to improve its functionality, design, and user experience.

o Personalize your shopping experience, such as recommending products you might like.

o Perform analytics, research, and gather statistical data.

o Troubleshoot technical issues.

• For Marketing and Promotional Purposes (with your consent where required):

o Send you promotional emails, newsletters, and special offers.

o Inform you about new products, sales, and events.

o Display targeted advertisements on our Site or third-party platforms.

o Administer contests, promotions, and surveys.

• For Security and Fraud Prevention:

o Detect and prevent fraudulent transactions and unauthorized access to our Site.

o Protect the security and integrity of our systems and data.

o Comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as:

o Payment Processors: To process your payments securely (e.g., Stripe, PayPal).

o Shipping Carriers: To deliver your orders (e.g., FedEx, DHL, your local postal service).

o Marketing and Advertising Partners: To help us with marketing campaigns and display targeted ads.

o Website Analytics Providers: To help us understand website usage (e.g., Google Analytics).

o IT and Customer Support Providers: To assist with technical issues and customer service.

• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

• Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

o Comply with a legal obligation or a court order.

o Protect and defend our rights or property, or the rights or property of our users.

o Prevent or investigate possible wrongdoing in connection with the Site.

o Protect the personal safety of users of the Site or the public.

• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information.

• Cookies: Small data files placed on your device or computer.

• Web Beacons/Pixels: Tiny graphics with a unique identifier, similar in function to cookies.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

5. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access and Correction: You may have the right to request access to and correction of the personal information we hold about you.

• Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions.

• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt out, we may still send you non-promotional communications related to your orders or account.

• Do Not Track: Some web browsers offer a "Do Not Track" signal. We do not currently respond to "Do Not Track" signals.

• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Children's Privacy

Our Site is not intended for individuals under the age of [13 or 16, depending on your jurisdiction and target audience]. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

9. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to us:

via the Contact Us page to leave us your message